Privacy Policy

Last Updated: May 11, 2026

WebhookTradeBot ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated trading software and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, cTrader account ID, and payment information (processed securely through Stripe)
• Communication Data: Information you provide when contacting our support team
• Trading Configuration: Bot settings, webhook configurations, and preferences you set within the software

1.2 Automatically Collected Information

• Usage Data: License validation requests, software version, and connection timestamps
• Technical Data: IP address, browser type, and device information
• Performance Data: Error logs and system performance metrics to improve our service

1.3 Trading Data

WebhookTradeBot operates as a cloud-hosted service. To provide the service, our systems temporarily process and store the following trading-related data in our secure cloud database (Google Firebase/Firestore): trade signal logs, order execution status, position identifiers, and account balance snapshots. This data is used solely to power your dashboard and improve service reliability. It is not sold, shared with third parties, or used for any purpose other than delivering your subscription service. Your full trading history, strategy details, and broker account credentials remain private between you and your broker.

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To validate your license, deliver software updates, and ensure proper functionality
• Customer Support: To respond to your inquiries and provide technical assistance
• Payment Processing: To process subscription payments through our third-party payment processor (Stripe)
• Service Improvement: To analyze usage patterns, fix bugs, and enhance features
• Security: To detect and prevent fraudulent activities, unauthorized access, and license abuse
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

• Stripe: Payment processing (subject to Stripe's privacy policy)
• AWS: Cloud infrastructure for license validation (data encrypted in transit and at rest)

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers uses TLS/SSL encryption
• Secure Storage: Personal information is stored in encrypted databases with access controls
• Limited Access: Only authorized personnel have access to personal data
• Regular Audits: We periodically review our security practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Active Subscriptions: We retain your information for as long as your account is active
• Canceled Subscriptions: Data is retained for 90 days after cancellation for potential reactivation, then permanently deleted
• Legal Requirements: We may retain certain information longer if required by law or for legitimate business purposes
• Trial Abuse Prevention: Email and payment method fingerprints are retained to prevent duplicate trial abuse

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications (if any)
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@webhooktradebot.com

7. Cookies and Tracking

Our website uses minimal essential cookies for functionality. We do NOT use tracking cookies, advertising cookies, or third-party analytics. The software does not track your browsing activity.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover that we have collected information from a minor, we will delete it immediately.

9. International Data Transfers

Your information may be stored and processed in data centers located in the United States (AWS US-East). We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

Transfers of personal data outside the UK and EEA are protected by appropriate safeguards. Our cloud infrastructure providers (Google Firebase, AWS) participate in Standard Contractual Clauses approved by the UK ICO and European Commission, ensuring your data receives equivalent protection regardless of where it is processed.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., TradingView, cTrader). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@webhooktradebot.com
Website: webhooktradebot.com

13. GDPR Compliance (EU Users)

If you are located in the European Union, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

14. Regulatory Information

UK Users: We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

EU Users: If you are located in the European Union, you have the right to lodge a complaint with your local supervisory authority under the EU General Data Protection Regulation (GDPR Regulation 2016/679).

Global Users: We respect applicable privacy laws in all jurisdictions where we operate. If your local law grants you additional privacy rights not described here, please contact us and we will endeavour to honour them.

15. Cookies

Our service uses the following cookies and similar technologies:

• Authentication cookies: Set by Google Firebase to maintain your login session. These are strictly necessary for the service to function and cannot be disabled.
• Preference cookies: Used to remember your dashboard settings (theme, display preferences). These are set locally and not shared with third parties.

We do not use advertising cookies, tracking cookies, or third-party analytics. By using our service, you consent to the strictly necessary cookies described above.

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Fraud prevention, security, and service improvement
• Legal Obligation: Compliance with applicable laws
• Consent: Where you have provided explicit consent

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

← Back to Home